Question 1

Where are you located?

Accepted Answer

We are located at 16107 Kensington Dr., Suite #172, Sugar Land, TX 77479.

Question 2

Where are your products made and shipped from?

Accepted Answer

Most of our products are manufactured and shipped within the USA. For select items, we partner with trusted international manufacturers to meet demand and ensure timely delivery. Every product undergoes rigorous quality checks to ensure consistent reliability.

Question 3

Why should I trust your company?

Accepted Answer

We have been in business for over 4 years as a leading provider of silicone wristbands with many satisfied customers.

We encourage customers to pay through PayPal for easy dispute resolution and a 100% satisfaction guarantee.

Question 4

Can I become a local agent of your company?

Accepted Answer

Yes. You can place orders online and have them drop-shipped directly to your customers.

Question 5

Is your website secure?

Accepted Answer

Our website uses 256-bit encryption, which means any data transferred to and from the site is fully secured. Click on the SSL Verified logo at the bottom of our home page for more information on the SSL Certificate.

Question 6

Can I put a logo or emblem on my bands?

Accepted Answer

Yes, you can upload your own logo or use the standard clipart that we offer.

Question 7

Why doesn't the color of my printed product match the digital proof I approved?

Accepted Answer

The colors shown in the proof are approximate and will differ on each computer monitor. We use PANTONE® color numbers for mixing colors.

Question 8

Can I use fonts other than those in your default font list?

Accepted Answer

Yes. You can select the 'other' option from the font list when placing your order and type in your preferred font name.

Question 9

How many characters fit on a band?

Accepted Answer

Up to 44. The system will prompt you if you exceed this limit.

Question 10

Can I customize wristbands with a different color than the popular colors?

Accepted Answer

Yes, you can customize wristbands with any color from our color chart. We have over 500 color options available.

Question 11

How do I customize wristbands from your site?

Accepted Answer

Start by selecting your wristband style, color, and size. Then add your message or logo using our printing options: silk screen for high-quality graphics and custom text for personalization.

Question 12

How will printing appear on Tyvek, Plastic, or Vinyl bands?

Accepted Answer

For all Tyvek, Plastic, and Vinyl bands, the message is always aligned left unless special instructions are given.

Question 13

What is digital proof?

Accepted Answer

A digital proof is a preview of your product's design. This proof will be emailed for your review, allowing you to request modifications as needed. You may request up to five revisions at no cost. Beyond that, a valid reason is required; otherwise, a $10 fee applies per revision

Question 14

May I review a digital proof before confirming my order?

Accepted Answer

Yes, we provide a free proof before any payment. At checkout, simply select the "See Design - Pay Later" option. No credit card details are required. Once your order is submitted, we'll send the proof for your review within 2-4 business hours. You can request changes, approve and proceed with payment, or cancel at no cost.

Question 15

I received my proof, and I want to make a change. How can I do that?

Accepted Answer

Reply to the proof email with your requested changes. We'll revise it and send you an updated version.

Question 16

How long does it take to get a digital proof?

Accepted Answer

It will take anywhere from 4-6 hours.

Question 17

How can I confirm the proof I received?

Accepted Answer

Simply reply to the proof email confirming the layout, and we will start production.

Question 18

How can I request a custom quote?

Accepted Answer

You can request a custom quote by selecting your desired product through this link: https://www.swagprint.com/ and following the simple steps. An instant quote will be generated before you place your order. If you have special requirements or need personalized assistance, email us at sales@swagprint.com.

Question 19

Can I place my order online?

Accepted Answer

Yes, you can. Here’s how to:

Online
On the phone 832-852-0016
On chat
Via email

Question 20

I need to make a change to an order I placed.

Accepted Answer

Call our sales team at 832-852-0016, and they will try to make the change as long as the order is not in production.

Question 21

Are your custom wristband prices the lowest?

Accepted Answer

Yes. We guarantee the lowest prices and fastest turnaround in the industry. Plus, orders of 100 or more qualify for a free gift.

Question 22

What are your wristbands made of?

Accepted Answer

Our wristbands are made of 100% silicone and do not contain latex. Email us if you require a test report.

Question 23

Can you make wristbands out of rubber?

Accepted Answer

We manufacture exclusively with 100% silicone. While many people use rubber and silicone interchangeably, our products contain only pure silicone.

Question 24

What is your minimum order quantity for wristbands?

Accepted Answer

The minimum order quantity by wristband type:

Debossed - No minimum
Embossed - 20 minimum
Color Filled - 20 minimum
Printed - No minimum
Blank - No minimum
Figured - 20 minimum
1 Inch - No Minimum
3/4 inch - No minimum
Dual Layer: No minimum
Embossed Printed: 20 minimum

Question 25

What are "front message", "back message", and "internal message"?

Accepted Answer

Front and back messages are on the same side of the wristband but split in half across the bracelet. The internal message is on the inside of the bracelet, which is the part that touches your skin.

Question 26

What wristband sizes are available?

Accepted Answer

We have the following sizes:

Extra Large: 8.5" (216mm) - For adults who require XL size.
Adult: 8" (202mm) - Most popular adult size.
Mid: 7.5" (192mm) - For women & young adults.
Youth: 7" (180mm) - For women or teenagers.
Toddler: 6" (152mm) - For young children.
Widths: 0.5" (12mm) and 1" (25mm), depending on style.

Question 27

What is the mold fee?

Accepted Answer

Mold fees apply only when ordering multiple sizes in a single order.

Question 28

Do you use laser engraving for debossed or color-filled bands with orders under 100?

Accepted Answer

Yes, for orders under 100 units. These are laser-engraved with a 90mm message limit.

Question 29

How long will glitter last on the wristbands?

Accepted Answer

Glitter embellishments may gradually shed due to the material's nature. This is a characteristic of glitter-finished products, and we cannot guarantee permanent adhesion.

Question 30

Do you have any other items made of silicone?

Accepted Answer

Yes, we offer a variety of silicone products beyond what's shown on our site. Please send us your request to sales@swagprint.com for assistance.

Question 31

Do you have rubber bracelets for birthday parties?

Accepted Answer

Yes, you can customize any style of bracelet for birthday parties.

Question 32

What are debossed silicone bracelets?

Accepted Answer

Debossed wristbands have text/logo engraved into the band. If you wish to have the text/logo in a different color, select the color-filled wristbands.

Question 33

What are color-filled silicone bracelets?

Accepted Answer

These are debossed wristbands filled with a color of your choice.

Question 34

What are embossed silicone wristbands?

Accepted Answer

Embossed wristbands feature raised text/logos on the surface. What are imprinted silicone wristbands?

Question 35

What are imprinted silicone wristbands?

Accepted Answer

These wristbands have screen-printed designs on the surface.

Question 36

What are embossed ink-injected silicone wristbands?

Accepted Answer

These features raised text or logos in a contrasting color, created by injecting ink into the raised areas for a bold, fashionable look.

Question 37

Do you offer paper wristbands, Tyvek wristbands, or vinyl wristbands?

Accepted Answer

Yes, we offer these types of bands. Contact us at 832-852-0016 or sales@swagprint.com, and we’ll reply within 24 hours.

Question 38

What is the thickness of lanyards?

Accepted Answer

0.65MM: Polyester AND Heat Transfer AND Nylon Lanyards
0.5MM: Woven Lanyards
2MM: Tube Lanyards

Question 39

Are there extra charges for printing on Badge Holders or ID Reels?

Accepted Answer

No, standard printing on Badge Holders and ID Reels is included in the price. However, complex designs may incur additional charges. We'll notify you of any extra costs after reviewing your artwork.

Question 40

What methods of payment are accepted?

Accepted Answer

We accept Mastercard, Visa, Discover, American Express, and PayPal. Customers may also pay by check or purchase order (available for schools, nonprofits, and government organizations).

Question 41

Do you charge sales tax?

Accepted Answer

We do not charge sales tax. We also do not charge any other fees, such as customs/brokerage fees.

Question 42

Do you accept Purchase Orders (POs)?

Accepted Answer

Yes, we accept Purchase Orders from schools and government organizations. For detailed instructions on how to process a PO, please visit: 
https://www.swagprint.com/how-to-place-purchase-order

Question 43

What should I do if I made a payment twice by mistake?

Accepted Answer

Please call our sales team, and they will assist you with this matter.

Question 44

What is the shipping cost?

Accepted Answer

Shipping costs vary by order quantity and are displayed on the checkout page.

Question 45

Do you ship to APO/FPO addresses, or to a PO Box?

Accepted Answer

We only ship to physical addresses..

Question 46

What is the standard production and shipping time?

Accepted Answer

Our standard timeframe is 10-14 business days. Rush production and expedited shipping options are available and vary by product style and order quantity.

Question 47

How long will it take before I receive my wristbands?

Accepted Answer

It takes 7 days for production and 7 days for shipping for a total of 14 days, unless you choose to expedite your order.

Question 48

How accurate is your delivery date?

Accepted Answer

98% of our packages are delivered to customers on the date specified on their receipt.

Note: Tyvek, Plastic, and Vinyl are fast-selling products. Extra rush production charges may apply depending on current queue volume. The factory will inform you of any additional charges after checking the delivery schedule.

Question 49

I received a customs bill. What do I do?

Accepted Answer

As part of recent regulatory changes, the government has introduced new tariff policies affecting imports from specific countries. These changes may result in additional customs duties being applied to certain shipments. Consequently, shipping carriers may require recipients to settle these duties before releasing the package for final delivery.

If you receive an email from a shipping carrier requesting payment for customs duties on your tracking number, please follow these steps:

Open the link provided in the email/SMS from the shipping carrier.
Confirm that the tracking number matches the tracking details previously shared with you by us.
Proceed with the payment of the required duty amount.
Download the receipt or take a screenshot of the payment confirmation.
Email the receipt or screenshot to us at sales@swagprint.com for processing reimbursement.

For USA and Canadian shipments, we cover all customs duties and process refunds within one business day via your original payment method.

Please note, it may take up to five business days for the refund to appear in your account, depending on your payment provider.

For shipments to countries other than the USA & Canada, recipients are responsible for paying customs charges, and no refund will be provided.

For any questions, contact us via phone at 832-852-0016 or sales@swagprint.com.

Question 50

Will I get a tracking number once my order is shipped?

Accepted Answer

Yes, we will email you the number once the order is shipped.

Question 51

What if I need to cancel my order?

Accepted Answer

A $10 cancellation fee applies if your order has not entered production. Orders already in production cannot be cancelled due to incurred mold and material costs.

Question 52

How can I submit a complaint about my order?

Accepted Answer

Log in to your account at https://www.swagprint.com/login, select Support Tickets from the left menu, and open a ticket for your order. Our team will respond within 2–4 business hours via email.

Question 53

Can my wristband order be split into different colors or sizes?

Accepted Answer

Yes. A $40 mold fee applies when dividing sizes. Please mention any special requests in the special instructions.

Question 54

Could I order two different designs in one batch of silicone wristbands?

Accepted Answer

You have to place multiple separate orders if you wish to have multiple designs.

Question 55

Can my order be split into different colors?

Accepted Answer

Yes, you can split your order for a one-time charge of $10.

Question 56

Can we split sizes and still receive the same price break?

Accepted Answer

Yes, as long as the message is the same.

Question 57

How are combined keychain and wristband orders handled?

Accepted Answer

If the front and back messages are placed directly opposite each other, the message will be covered by the metal holder when the wristband is upgraded to a keychain. Therefore, we cannot position the front and back messages exactly opposite each other, as this would cause words to be cut off by the metal holder. The spacing will be adjusted accordingly to prevent this issue.

If keychains are ordered with wristbands, they will be made using the same mold to avoid additional charges. When no special instructions are provided, the message will be placed on random segments rather than fixed segments.

Question 58

Can I get a discount?

Accepted Answer

Our wristband prices are the lowest in the market with the fastest turnaround. Orders of 100+ qualify for our current free gift promotion. No additional discounts are available at this time.

Question 59

Can I get a discount for a reorder since you have the molds?

Accepted Answer

No, we don't offer reorder discounts as we don't retain molds between orders. The mold material is remelted and reused for other orders to keep our prices competitive for all customers.

Question 60

What is the 80% off promotion?

Accepted Answer

Our product pages display already-discounted prices. Additionally, orders of 100 or more include a complimentary gift.

Question 61

Are there any current discounts available?

Accepted Answer

Yes. We offer a 10% discount on product prices only (excluding production, shipping, and sales tax), with a maximum of $100 per order. The coupon code applies automatically at checkout.

Question 62

Will the 100 free wristbands be exactly the same as my order?

Accepted Answer

Yes, they will match your order exactly. For orders with multiple colors or sizes, the free wristbands will be evenly distributed. The 100 free wristbands apply to silicone bands only: Tyvek, vinyl, and plastic bands are not eligible.

Question 63

Can I get the 100 free wristbands in a specific size?

Accepted Answer

Yes, you can. For example, if you order 50 adult and 50 youth wristbands and wish to get the 100 free in all adult sizes, then simply note in the special instructions that you want the 100 free in adult size.

Frequently Asked Questions

Company Information

Design & Customization

Digital Proof

Ordering & Quotes

Wristbands

Lanyards & Other Products

Payment

Shipping and Production

Refunds & Cancellations

Special Request & Order Modifications

Types of Wristbands

Brands That Trust Us

What Our Customers Say

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